FAQs about Creating an Interactive Memorial

Here you will find the answers to the most frequently asked questions about creating an Interactive Memorial. Should you need additional information, please do not hesitate to contact us.


I've created an account. How do I activate it?

After creating an account, an email will be sent to the email address you provided. If you do not see the email, please check your bulk or junk folder. If you cannot find the email, please contact usand we will activate your account for you. 


Can I Update & Replace The Photos Used To Create My Pet's Memorial?

Quite often when people are registering their pet, they can't find the exact photo they would like to use for the memorial candle or visit page. Don't worry if you can't find the perfect photo at the time of registration. Use whatever photo you have on hand to register your pet. When you find a different photo that you feel is more suitable, click on the "edit pet's profile" icon located on My Home Page and upload/or edit the new photos.
You may change these photos as often as you'd like within the first 60 days after paying for your pet's enrollment. Your pet's enrollment also includes a photo album. You may upload, change and edit the photos in this album at any time.

Will I Lose The Information I’ve Entered If I Don’t Complete The Registration In One Day?

While creating your pet's interactive memorial, as long as you save your information you will not lose the information you have entered. Once all information is completed you can proceed to the payment page to process your order 

How Do I Use A Coupon Or Gift Code?

After you have completed your pet’s interactive memorial, you will be taken to the payment page. The payment page has a spot for you to enter the gift code you received.

Can I Include A Video Of My Pet?

Yes, you can include a video of your pet on his profile. Upload the video to youtube.com and save it. Then copy the address of your youtube video and paste into your pet's story page or guestbook. You can also shorten the address at bit.ly before including it on your pet's profile.

What Is My Home Page?

After registering, “My Home Page” becomes the central area for you on the site.  From this page you can access the wide variety of features including creating an interactive memorial for your pet, editing your pet’s profile, editing your profile, and more.


How Can I Upload Photos To My Pet’s Photo Album?

After your registration is complete, you will be able to upload, edit, delete or add new photos to your pet’s photo album anytime.
Go to My Home Page. Click on the Photo Album icon. To add a new photo, click on the Add Image tab. Click Browse to select a file from your computer. Add a title and description if you wish. To save the photo, click on the save icon (next to the red X). Delete photos by clicking the red X.
Please Note: The photos for the both the memorial candle and the visitor's page can be changed or edited during the first 60 days after paying for your pet’s enrollment. You can add, change or edit photos for your photo album anytime.


Explanation Of The Different Areas Of Our Site

Creating an Interactive Memorial - This popular area of our site is designed to promote healing and provide comfort.  Our exclusive Visitor's Center is extremely well received; providing a wonderful connection between owners and their beloved pets. We charge a nonimal one-time fee of $25.00.  If you are unable to pay the full fee, please let us know and we can provide you with a discount code. Other features included are a guestbook for your family and friends to sign and share memories,  a private Healing Journal for you to write messages to your pet or express your feelings, tours of rainbow bridge, a photo album, memorial candle, gift basket for your pet, and much more.  Click hereto enroll your pet.
Monday Candle Lighting Ceremony - Every Monday, at 4 PM, 8 PM and 10 PM (EST) we hold FREE online Candle Lighting Ceremonies.  The ceremonies are spiritual in nature and have been designed to honor, remember and pay tribute to pets who have crossed rainbow bridge.  Registration is free and includes a Message Book so your friends and family can leave you messages.  For your comfort and privacy, this service is held in a semi-private format. Your pet will also be included on our tribute list.
Prayer Requests - The special area of our site is FREE for people whose pets are in need of prayers.  Your prayer request is published on our site and people from all across the globe can leave you messages and prayers.  To add your pet to our Prayer Request List click here   


Additional Questions?

If you have additional questions, please click to contact us.