Privacy Policy

Just Over the Rainbow Bridge has adopted the following Privacy Policy. The following four (4) sections, read as a whole, constitutes our Privacy Policy.

Section 1 - Introduction

Just Over the Rainbow Bridge provides a variety of products and services to the public. These products and services include, but are not limited to pet related products and services. In the course of providing these products and services, Just Over the Rainbow Bridge may collect certain personal information about users with their consent. For the purpose of this Privacy Policy, "Personal Information" is defined as information about an identifiable individual.

Section 2 – The Ten Principles of Privacy

Principle 1 - Accountability

Just Over the Rainbow Bridge is accountable for all Personal Information in its possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by you.

Principle 2 - Identifying Purposes

Just Over the Rainbow Bridge will inform you of the purposes for which it is collecting any Personal Information, before or at the time the information is collected if it is being collected for any other purpose other than the use of our site.

Principle 3 - Consent

Just Over the Rainbow Bridge will obtain your consent before or when it collects, uses, or discloses your Personal Information. Consent can be express, implied, or given. You may withdraw your consent at any time (subject to any legal consequences of which you will be informed). Just Over the Rainbow Bridge, however, may collect, use, or disclose Personal Information without your knowledge or consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.

Principle 4 - Limiting Collection

The information collected by Just Over the Rainbow Bridge will be limited to those details necessary for the purposes it has identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention

Personal Information will only be used or disclosed for the purpose for which it was collected unless you have otherwise consented. Personal Information may only be retained for the amount of time needed to fulfill the purpose for which it was collected or as lawfully required.

Principle 6 - Accuracy

Just Over the Rainbow Bridge will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended where it is found to be inaccurate or incomplete.

Principle 7 - Safeguarding Personal Information

Personal Information is safeguarded using measures appropriate to the sensitivity of the information.

Principle 8 - Openness

Just Over the Rainbow Bridge will make information available to its clients, employees, representatives, and contractors about the policies and procedures used to manage Personal Information.

Principle 9 - Access

Upon written request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. Just Over the Rainbow Bridge will respond to such requests as efficiently as possible. If Just Over the Rainbow Bridge is prohibited from providing such access they will explain the reasons for the lack of access, except where prohibited by law.

Principle 10 - Addressing Complaints and Suggestions

You may challenge our compliance with this Privacy Policy. Just Over the Rainbow Bridge has policies and procedures to receive, investigate, and respond to complaints and questions regarding this Privacy Policy and our collection, use, and disclosure of Personal Information. You may contact our Privacy Officer to express any concerns or to request access to your Personal Information. You may contract our Privacy Office at

Section 3 - Application of the Ten Privacy Principles

The kind of information we collect

Just Over the Rainbow Bridge gathers and uses Personal Information in order to provide you with the products and services you have requested. We may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in. If you visit our websites, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us is securely maintained and kept strictly confidential. This Privacy Policy does not apply to aggregated data from which it is not possible to determine the identity of a specific individual. Just Over the Rainbow Bridge reserves the right to use aggregated data in any way that it determines appropriate.

How we use your information

We use Personal Information for three general purposes:

1.     To communicate with you in order to provide you with our products and services.

2.     For inclusion for products and services.

3.     For inclusion in documentation relating to your particular transactions.

4.     Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.

We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

When we are permitted to disclose your information

Just Over the Rainbow Bridge is obliged to keep your Personal Information confidential except under the following circumstances:

1.     When authorized by you

2.     When required by law

3.     When permitted by law

With whom we may share your information

1.     Just Over the Rainbow Bridge employees

2.     Just Over the Rainbow Bridge affiliates

3.     Just Over the third-party suppliers

4.     Companies, individuals and organizations as requested by you.

5.     Sale of business

Website security

In order to serve you better, Just Over the Rainbow Bridge offers members access to certain information through its websites.

Just Over the Rainbow Bridge may contain links to other Web sites. Just Over the Rainbow Bridge is in no way responsible and cannot guarantee the content or privacy of other sites linked to Just Over the Rainbow Bridge websites.

Accessing and amending your information

As a client, member, employee, representative, or contractor of Just Over the Rainbow Bridge, you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the Personal Information held in your file, please make a written request to the Privacy Officer. We will respond to your request as efficiently as possible.

To make a change, please make a similar request in writing to the Privacy Officer.

Opting out

In order to provide you with our services and products, Just Over the Rainbow Bridge will, with your consent, share your personal information with other Just Over the Rainbow Bridge affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact the Privacy Officer.

Anonymous information and "cookies"

Just Over the Rainbow Bridge may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit Just Over the Rainbow Bridge websites. This information is collected using "cookies" and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.

"Cookies" are small text files that contain a unique identification number that allows our computers to identify your Web browser (but not you) each time you visit one of our Web sites that uses cookies. The information helps Just Over the Rainbow Bridge improve the functionality of the site and enhance the navigation and security of your session. Most major Web sites use this technology and most browsers are set up to accept them.

You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.

To review our complete Cookie Policy please click here.

Section 4 - Questions, concerns, and complaints

If you have any questions, concerns, or complaints about your Personal Information, or about our Privacy Policy, contact our Privacy Officer.